ERP development and custom applications

Depending on the ERP solutions, other more specialized modules are available. However, the ERP integrator often finds that the needs of some companies are not covered by this set of proposals. It is common to encounter in a company either a particular way of dealing with one of the functions mentioned above, or a function that is specific to it.

For example, a company wants to manage its after-sales service in a sophisticated way. It needs to memorize many details about each customer intervention: the precise request for intervention of the customer, the problem encountered, the product references, the level of update, the follow-up given, if there is a change, the dates, places, the name of the technician, his intervention report, but also a library of FAQs, a troubleshooting knowledge base, etc. All this in a format that is specific to it.

Faced with such a necessity, one answer consists in seeking a specialized solution and interfacing it with the ERP; many offers exist on the market. But in some cases, the company's expectations are so particular that the best solution is to carry out a specific development.